Frequently Asked Questions
Product Information & Usage
Are InnovAestheticMed products suitable for professional use only?
Our product range includes both professional-grade formulations designed for aesthetic practitioners and clinic use, as well as premium at-home skincare solutions. Each product page clearly indicates the recommended usage level. Professional treatments such as chemical peels and certain concentrated ampoules should only be administered by trained aesthetic professionals.
How do I choose the right products for my skin concerns?
We recommend consulting with a qualified aesthetic professional or dermatologist to determine the most suitable products for your specific skin type and concerns. Our product descriptions include detailed information about active ingredients, benefits, and recommended skin types to help guide your selection.
What are exosomes and how do they work in skincare?
Exosomes are nano-sized extracellular vesicles that facilitate cellular communication and regeneration. In aesthetic medicine, they support skin renewal, improve texture, and enhance overall skin health through advanced biotechnology. Our exosome products are formulated to the highest quality standards with proven efficacy.
Can I use multiple InnovAestheticMed products together?
Yes, our products are designed to complement each other. However, we recommend introducing new products gradually and consulting with a skincare professional to create a personalized regimen, especially when using active ingredients or professional-grade formulations.
How should I store my InnovAestheticMed products?
Store products in a cool, dry place away from direct sunlight. Certain formulations, particularly ampoules and vials, may require specific storage conditions which are indicated on the product packaging. Always check expiration dates and follow storage instructions to maintain product efficacy.
Safety & Quality
Are your products tested and certified?
Yes, all InnovAestheticMed products undergo rigorous testing and comply with international safety and quality standards. We prioritize safety, efficacy, and regulatory alignment in all our formulations. Specific certifications and testing documentation are available upon request for professional practitioners.
Do your products contain parabens or harmful ingredients?
We formulate our products with carefully selected, high-quality ingredients. Each product page lists complete ingredient information. We avoid unnecessary additives and prioritize clinically-proven active ingredients that deliver results while maintaining safety standards.
Are InnovAestheticMed products cruelty-free?
We are committed to ethical practices in product development. Please contact us directly for detailed information about our testing policies and certifications.
What should I do if I experience a reaction to a product?
Discontinue use immediately and consult with a healthcare professional. While our products are formulated to high safety standards, individual sensitivities can occur. We recommend patch testing new products, especially those with active ingredients. Contact our customer service team to report any adverse reactions.
Ordering & Payment
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods as displayed at checkout. All transactions are processed through secure, encrypted payment gateways to protect your information.
Do you offer professional or bulk pricing?
Yes, we offer special pricing for aesthetic clinics, medical professionals, and bulk orders. Please contact us directly at [your contact email] to discuss professional partnership opportunities and volume pricing.
Can I modify or cancel my order?
Orders can be modified or cancelled within a short window after placement, before they enter fulfillment. Please contact our customer service team immediately if you need to make changes to your order.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processing to protect all customer data. We do not store complete credit card information on our servers.
Shipping & Delivery
Where do you ship?
We ship to multiple markets with localized service. Shipping options, rates, and delivery times vary by destination and are calculated at checkout based on your location and order details.
How long does shipping take?
Delivery times depend on your location and selected shipping method. Standard shipping typically takes 3-7 business days domestically, while international orders may take 7-14 business days. Expedited options are available at checkout.
Do you ship internationally?
Yes, we ship to select international markets. International orders may be subject to customs duties, taxes, and fees determined by your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can monitor your shipment's progress using the provided tracking number.
What if my order arrives damaged or incorrect?
We take great care in packaging all orders. If your products arrive damaged or if you receive incorrect items, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund promptly.
Returns & Refunds
What is your return policy?
We accept returns of unopened, unused products in their original packaging within 30 days of delivery. Due to the nature of skincare and aesthetic products, opened items cannot be returned for hygiene and safety reasons, except in cases of defect or error on our part.
How do I initiate a return?
Contact our customer service team to request a return authorization. Once approved, we will provide return instructions and, where applicable, a return shipping label. Refunds are processed within 5-10 business days after we receive and inspect the returned items.
Are there any items that cannot be returned?
Opened skincare products, ampoules, vials, and professional-use items cannot be returned due to hygiene regulations. Custom or special-order items may also be non-returnable. Please review product descriptions and our full return policy before purchasing.
Professional & Clinical Partnerships
Do you work with aesthetic clinics and medical professionals?
Yes, we partner with qualified aesthetic practitioners, dermatologists, and medical spas. We offer professional pricing, training resources, and dedicated support for clinical partners. Contact us to learn more about our professional program.
Do you provide training or educational resources?
We offer product education and application guidance for professional partners. Please reach out to discuss training opportunities and technical support for our professional-grade formulations.
Can I become a distributor or reseller?
We are open to distribution and partnership opportunities in select markets. Please contact us with details about your business, location, and experience in the aesthetic medicine industry.
Contact & Support
How can I contact customer service?
You can reach our customer service team via email at [your email] or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours during business days.
Do you have a physical location or showroom?
Please contact us directly for information about visiting our facilities or scheduling product consultations.
Can I speak with a skincare specialist?
For detailed product consultations and personalized recommendations, please contact us to schedule a consultation with our aesthetic specialists or to be connected with a qualified professional in your area.