Privacy policy

Last updated: January 26, 2026

InnovAestheticMed operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). InnovAestheticMed is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data.

Contact details (name, billing and shipping address, phone number, email address)
Financial information (payment card details, transaction details, payment confirmations)
Account information (username, password, preferences and settings)
Transaction information (items viewed, purchased, returned, exchanged or canceled)
Communications with us (customer support inquiries or messages)
Device information (IP address, browser type, device identifiers)
Usage information (interaction and navigation behavior on the Services)

Personal Information Sources

Directly from you when you use the Services or communicate with us
Automatically through cookies and similar technologies
From service providers acting on our behalf
From partners or other third parties

How We Use Your Personal Information

Provide, Tailor, and Improve the Services

We use personal information to process payments, fulfill orders, manage accounts, arrange shipping, handle returns or exchanges, send notifications, enable reviews, and personalize your shopping experience.

Marketing and Advertising

We may send marketing and promotional communications and display relevant advertisements based on your activity, subject to your preferences and applicable law.

Security and Fraud Prevention

We use personal information to authenticate accounts, secure transactions, detect fraudulent or malicious activity, and protect public safety.

Communicating with You

We use your information to provide customer support and maintain our business relationship with you.

Legal Reasons

We may process personal information to comply with legal obligations, respond to lawful requests, enforce our policies, or participate in legal proceedings.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With Shopify, vendors, and service providers performing services on our behalf
With marketing and advertising partners in accordance with their privacy policies
When you direct or consent to disclosure
With affiliates or within our corporate group
In connection with business transactions or legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Shopify may process your data across multiple merchants and services and is responsible for handling requests related to such processing.

Learn more at: Shopify Consumer Privacy Policy

Third-Party Websites and Links

We are not responsible for the privacy practices or content of third-party websites linked through the Services. Use of such sites is at your own risk.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

No security system is perfect. We cannot guarantee absolute security, and we recommend avoiding unsecure communication channels for sensitive data.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Right to access or know your personal information
Right to request deletion
Right to correct inaccurate data
Right to data portability
Right to manage marketing communication preferences

You may exercise these rights by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about our data practices, you may contact us or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. For transfers outside the EEA or UK, we rely on approved legal mechanisms such as Standard Contractual Clauses.